Conditions of sale
Ordering
For each new instrument a deposit of £100.00 sterling is required to place a provisional order on the waiting list.
All deposits are non-returnable in the event of cancellation of the order by the buyer.
Payment and Delivery
When the instrument is complete but prior to delivery the remaining amount must be paid. When this is done I will deliver the instrument, or you may come to collect it.
In the case of custom instruments payment is required at the beginning of the building process rather than the end. A custom instrument would for example be one with non standard accidentals or one which is not tuned to equal temperament. I will advise whether an instrument is custom when provided with a specification.
All import and export duties and fees are the responsibility of the buyer. Unless otherwise stated instruments are dispatched complete, assembled and tuned A=440 Hz (international concert pitch in equal temperament) and ready for use.
Please be aware that any delivery dates quoted are estimates only. Due to the fact that Wolverton Concertinas is only Jake Middleton-Metcalfe, it is difficult to predict the exact delivery date when the wait is measured in years.
Guarantee
Because I have no reason to believe that there would be any problems with any of my work all Wolverton Concertinas and all repair work to existing instruments carry a guarantee of 5 years as long as the customer retains full ownership i.e. the guarantee expires upon re-sale. Under the guarantee any failure due to defective parts or workmanship will be repaired free of charge by me, however in such a case the customer is required to pay any postage charges, carrying charges or import duties.
PRIVACY STATEMENT
Privacy issues are very important to me and companies are required nowadays to comply to General Data Protection Regulation laws.
Use of Personal Data
When ordering an instrument or sending one in for repair I will require some of your personal details: phone number, email and perhaps postal address. I will not use these details to send advertisements to you, nor will I pass these details on to any third party. I might perhaps one day email you to ask some particular question about how your instrument is performing but even that is rather unlikely.
Action required from you
If you have used my services or contacted me to enquire about using my services I will automatically assume you are happy for me to keep indefinitely whatever details you imparted on me by contacting me e.g. phone number and email address. If you are unhappy with me retaining these details, let me know and I will delete them from any records I may have.
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